Policies

Shipping and Returns

Shipping

At Crafted Creations all of our candles are made to order. We personally put love into each and every candle which takes time. Please allow 7-10 business days for processing. Shipping is USPS priority and arrives within 1-3 business days unless shipped during the Holidays. Inclement weather may also cause a delay in delivery.

We thank you for being a part of our Crafted. family and want to make sure we deliver the best possible product in return. Your patience and business is so appreciated.

Your candles are being mixed and poured and will soon be on their way!

  • We offer (LOCAL) In-store pickup for our customers within the vicinity of Atlanta, Ga. Please note that in-store pick ups are only available on THURS-SATURDAY between 10am-3pm. Once your order is placed and poured, we will notify you when your order can be picked up. 

    Returns/Exchanges

Customer satisfaction is our top priority at Crafted Creationz. If you are unhappy with your purchase please contact us at craftedcreationz@chosengroup.org for a resolution. We ask that return shipping be paid for by the customer

DAMAGES- If you receive a damaged item, contact us immediately. We will happily replace any damaged items reported to us within 48 hours of delivery.

Pourers Note: All of Crafted Creations candles are handmade with soy based wax. You may notice slight variations in color from candle to candle. This is common with natural materials and does not affect the quality of your product.

Also Crafted Creationz is not responsible for any additional shipping costs for returned or exchanged product. We do not assume responsibility for packages once they are processed into the USPS system. If your package is lost in transit, please contact USPS with your tracking information provided once shipped.

Thank you for shopping with us.